Reviews

In July 23 Ben and Mike determined that our A/C coil was leaking refrigerant and subsequently replaced it. About a month later we felt our cooling lessoning. Ben and Mike returned promptly and found that the new coil was leaking refrigerant. The coil was covered by warranty and replaced. Im not sure what the industry practice is in such situations but we were not billed for the labor or refrigerant.What I am certain about is the professional nature of Ben and Mike.There are lots of A/C folks in the STL area but I doubt you can find a better company to use for your A/C needs!

Wildwood promptly returned my call and hand a technician out early am the next morning. Very professional and knowledgeable, resolved my air conditioning issue and was back up and cooling quickly. Highly recommend.

WH&C has taken care of us on several occasions. Each time has impressed us for their technical knowledge and responsiveness.

The Wildwood Team did a great job installing our new heating system. We count on them for cooling system maintenance as well and they have never let us down.

The BEST HVAC company in the Manchester, Ballwin and Ellisville areas. Prompt and honest. Highly recommend this company. Thank you for such great service!!!

I would like to tell you a story that happened to me today and what CUSTOMER SERVICE should be. As more of us know in today's world, customer service does not really exist. If you don't go through some type of a robotic call, you TRY to communicate with someone from who knows what country and English is probably their 3rd language ( which does impress me, because I can barely communicate in English),or some type of combination of the two.My story involves Wildwood Heating and Cooling. Today the temperature was near 100 and the two AC units were working just fine. Around 2:30, we noticed that the smaller upstairs unit was not working. I tried all the usual quick fix options, none of which worked. So, I called Wildwood and left a message with Scott. To my amazement on a hot day like today, Scott returned my call in less than 90 minutes, on a crazy hot day. I was sure we would not be able to have anyone at our home until early next week.. When Scott called, very pleasantly , I might add, he informed us that he would try to get someone over still today. Shortly after that conversation, in which I was able to understand every word, I received an email, stating that "Ben" was on his way. Within 45 minutes, Ben was at our front door and had the issue diagnosed and corrected in under 30 minutes, No rush charge, no wondering where we were going to sleep tonight. When Ben arrived, He stated that he remembered doing some work at our house in the past and was pretty sure he knew what the problem was.So here is to Scot and Ben, who really know what CUSTOMER SERVICE is all about.Maybe some of you larger corporations should read this and take a lesson from Scott and Ben.Thank you Wildwood Heating and Cooling for taking care of your customer and understanding Customer Service

Exceptionally professional, personable and knowledgeable technicians. I was fortunate to get an appointment same day and the technicians look at my situation, and didn’t at any point try to pressure me into a replacement or repair that wasn’t needed. They gave me options of what could be done without trying to get me to buy into anything unnecessary. I will continue to do business with Wildwood H&C.

Wildwood Heating and Cooling is very professional, knowledgeable and courteous. They responded promptly to my need for AC to be replaced during the heat of the summer!

Great company run by great people. They will not try to sell you something you do not need.

first class contractor

Scott was so helpful, nice, patient, and knowledgeable. Wouldnt go anywhere else!

Technician knew exactly what the problem was and fixed it. He was very friendly took care of another maintenance service

Very knowledgeable would highly recommend!!! Better prices than others in the area.

Thank you, Scott and Ben, for your quick response and expertise diagnosing our heater issue on this frigid morning. I especially appreciate Ben educating us on what to look for if it ever happens again! Thats why we always call your team for our HVAC needs! We have always been very satisfied with your service and will continue to recommend your team to our family and friends!

Scott is outstanding. When our furnace wouldnt stay on during a cold Saturday morning, I gave him a call and he helped me troubleshoot the issue by phone, avoiding a service call. The furnace was up and running again in 15 minutes. Outstanding service.

Excellent as always, appreciate all you guys.

Fast, thorough service and a great service technician. Will do business with them again.

Ben & Mike were great explaining my system, will use WHC for future issues. Thanks

Nothing but positive things to say about Wildwood Heating & Cooling. Scott answered the phone and was quick and precise in his responses. He was able to fit me in today which is great! Ben came out to take a look at our ac unit and found it was just a bad capacitor. He was super polite throughout the process. He was able to get everything working. Will recommend to friends and family.

Best HVAC company in the area.

The best HVAC company in the area. They were prompt friendly on time clean. BTW they fixed mess that other company Future Air did.

Everyone I've interacted with has been honest, polite, and a pleasure to work with. The technicians have been prompt, knowledgeable, and straightforward. Thank you for being a group we can rely on!

Thank you for your great service!

I had been told by two different reputable HVAC companies that my wife and I needed to replace our 10-14 year old Carrier Infinity HVAC and furnace because they were freezing over and subsequently melting, leaving water all through our basement. Scott and Wildwood Heating & Cooling were referrals from a family friend that I called to get a quote before I decided on replacement. After taking my call, Scott spoke extensively about my system specifically and my HVAC issue generally and agreed to come out and take a look at our issue before tailoring a quote to our specific needs. Scott sent out a tech and his assistant (Ben I think, unfortunately I was not there during their visit). After describing the issue, Ben said and did several things that are worth noting for prospective customers. 1.) I don't want you to pay to replace this system unless you actually need to replace something. 2.) (After having the diagnosis done by the other company's workman) I will act according to those results because I think he probably did a good job. He didn't bad mouth other companies or their work like other people who had sent me a quote, instead stating that he didn't think that the average tech would try and screw someone over. 3.) Acted incredibly carefully while walking and talking through the house because my 3 month old was asleep. After having spent almost an hour checking different things and adjusting my HVAC settings, Ben told me he thinks that he has it fixed and that I wouldn't require replacement. He was fantastic to work with and I would UNHESITATINGLY recommend this company. They were fair, honest, and prevented me from spending $13,000 unnecessarily. Even if this repair doesn't fully fix it, I will call Scott and Wildwood Heating & Cooling, Inc. for all my HVAC concerns.

Great same day service at a reasonable price